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General terms and conditions

§ 1 General

Use of this website is governed by these general terms and conditions. Any agreement to the contrary must be made in writing.

The supplier is: BUZZ Ltd, 404 CTC Building, Clifton, Block 8, Karachi, Pakistan (NTN Number: 4003497-6). Legally verified by a lawyer

Dr Can Ansay,
Hartungstr. 14,
20146 Hamburg

§ 2 Scope of services

BUZZ Ltd. provides participating doctors and pharmacies with an internet platform through which patients can receive online medical treatment or other services from doctors and buy medicines from pharmacies. The platform is used in particular by pharmacies and doctors to connect with patients to order medicines or medical services online, especially for online treatment for the purpose of preparing prescriptions and sickness certificates. Doctors who are authorised to issue a certificate of incapacity for work WITHOUT medical consultation operate internationally and offer their services exclusively online. As a result, there is no need for these doctors to have a physical office or licence in the patient’s country. This can cause confusion for employers, especially as the chosen virtual address of the doctor indicated on the certificate of incapacity for work is not registered with the country’s competent medical association. Therefore, if the employer does not immediately accept the written certificate of incapacity for work, choose the certificate of incapacity for work with a medical consultation from German-licensed doctors or go to the doctor’s office.

The participating doctors are in no way involved in the platform for pharmacies, i.e. they do not select a pharmacy and do not assign patients to a pharmacy. The platform is open to all pharmacies.

The main service components of the BUZZ Ltd. platform software are

Exploration of the patient’s symptoms and their transmission to an online doctor, exclusion of patients with symptoms that go beyond this or with high-risk circumstances,
exploration of other patient information,
constant review and optimisation of the software’s quality, timeliness and data protection compliance,
the ease of use of the platform, and
the security and protection of all data entered by the patient.

§ 3 Custos
Using the services offered on the platform costs the price indicated for each user. These are the fees for medicines or for the doctor, with regard to medical services such as medical treatment for the purpose of preparing a prescription or a medical certificate.

§ 4 Conclusion of the contract

The user concludes the purchase contract for the medicines directly only with the respective pharmacy, if applicable. The patient data entered on the platform is automatically sent to the respective pharmacy as an offer to conclude a purchase contract, which accepts the offer by sending the user a confirmation e-mail or by sending the medicine.

If necessary, the patient concludes the treatment contract directly with their doctor. The patient’s data entered into the platform is automatically sent as an offer to conclude a treatment contract with the respective doctor, who accepts the offer by performing the telemedicine service.

As soon as the doctor accepts the patient’s (treatment) contract offer online, a treatment contract is concluded between the patient and the doctor confirmed in the confirmation. If no treatment contract is concluded, the patient will automatically be reimbursed for any payments made.

Unless expressly stated otherwise, all doctors have their place of practice abroad and are registered abroad.

By submitting the contract offer, the user automatically gives his express consent to the execution as well as to the services of the doctor and hereby confirms his knowledge that he forfeits his right of withdrawal upon complete fulfilment of the contract.
BUZZ Ltd. is not an executing party, but merely provides this platform as software to doctors and pharmacies. BUZZ Ltd. receives payments from patients on behalf of pharmacies or doctors and forwards them to them. In addition, BUZZ Ltd. creates and sends the doctors’ invoices to the patients.

§ 5 Information duties

There is no out-of-court complaint or redress procedure to which the doctors or BUZZ Ltd. are subject. All further information about BUZZ Ltd., the offer and the agreement can be obtained from the representations at www.dransay.com. With regard to the technical steps for the “conclusion of the contract”, § 4 of the General Terms and Conditions must be observed. The user can cancel and correct their entries at any time. The language available for concluding the contract is exclusively German and, for English services, English.

§ 6 Rights of use

The user is exclusively entitled to the rights to the Internet offer granted in accordance with these General Terms and Conditions.

The content, information, images, videos and databases published via the BUZZ Ltd. online application are, in principle, protected by copyright and are, as a rule, owned or licensed by BUZZ Ltd.

The content of the online application may only be used or reproduced for personal, non-commercial purposes. Transmission of the content without the express consent of BUZZ Ltd. is prohibited.

§ 7 User data

No personal data will be collected, processed, passed on or used without the customer’s consent at the time of registration. Data collected with consent will only be processed or used insofar as this is necessary for the processing of the contractual relationship and the fulfilment of the service. With regard to personal data, the user has the rights to information, correction and deletion guaranteed by the Federal Data Protection Act. The user can exercise these rights by post or e-mail to BUZZ Ltd. Personal data is stored and processed exclusively on servers in Germany. By using BUZZ Ltd., the respective user agrees to make the documents and health data provided by him/her accessible to medical staff and doctors affiliated with BUZZ Ltd. in the context of the need for medical consultation. All doctors involved are subject to a professional duty of confidentiality towards third parties. For the rest, please refer to the data protection declaration available under the “Data protection” button.

DrAnsay.com is committed to protecting patient privacy and guarantees to collect, process and use personal data in accordance with the Federal Data Protection Act and the Telemedia Act, and to process and use it exclusively for the fulfilment of the contractually defined purposes. BUZZ Ltd. obliges its employees to fulfil this obligation.

The data may be analysed anonymously for scientific purposes.

§ 8 Availability

The platform is generally available on working days, Monday to Friday. This excludes periods when data backup work is carried out and system or programme maintenance work is carried out on the system or database.

§ 9 Responsibility

The liability of BUZZ Ltd. for damages, in particular due to delays, non-fulfilment, incorrect fulfilment or unauthorised action, exists only in the event of a breach of essential contractual obligations towards participating doctors and pharmacies, the fulfilment of which can be relied upon to a specific extent. In all other respects, liability on the part of BUZZ Ltd. is excluded, unless mandatory legal regulations exist. The exclusion of liability does not apply to intent and gross negligence.

DrAnsay.com is only liable for foreseeable damage. Liability for indirect damage, in particular consequential damage caused by a defect, unforeseeable damage or atypical damage, as well as loss of profit, is excluded. The same applies to the consequences of industrial disputes, accidental damage and force majeure.

DrAnsay.com accepts no liability for medical or other consulting errors arising from the service relationship between the user and the doctor or pharmacy. With regard to the media content of BUZZ Ltd., liability claims against BUZZ Ltd. as well as its authors, which refer to damage of a material or non-material nature caused by the use or non-use of the information presented or by the use of incorrect and incomplete information, are fundamentally excluded insofar as there is no intentional fault or demonstrable gross negligence on the part of the author. The above limitations of liability apply to all contractual and non-contractual claims.

§ 10 User duties

The user may only use the service offering in an appropriate manner. The user is obliged to provide the information necessary for the provision of the services correctly, comprehensively and truthfully.

§ 11 Blocking access

DrAnsay.com reserves the right, in the event of suspected misuse or significant breach of contract, to investigate these processes, take appropriate precautions and, in the event of justified suspicion, block the user’s access. If the suspicion can be dispelled, the block will be lifted again.

§ 12 Payment

(1) Payment transactions are processed in particular via PayPal (Europe) S.à r.l. et Cie, S.C.A. (PayPal) in the Luxembourg Trade Register under no. B 127 485, with registered office in Luxembourg (hereinafter: PayPal).

(2) Use of the PayPal payment service is subject to its General Terms and Conditions, which are available on the Internet at this address: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE.

DrAnsay.com accepts the following payment methods, which you select in each case prior to the binding booking of a chargeable service with the consultant (as of 01.12.2018):


§ 14 Final provisions

If individual provisions of these General Terms and Conditions, including this provision, are or become invalid in whole or in part, the validity of the remaining provisions shall not be affected. Invalid or missing provisions shall be replaced by the respective statutory provisions.

§ 15 Cancellation policy

Right of revocation:

The right of revocation applies only to treatment via other BUZZ Ltd. services and not to the treatment contract concluded with the respective doctor via the platform, as well as to its telemedicine services provided.

The user has the right to revoke this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day the contract was concluded.

To exercise your right of cancellation, simply send an e-mail to [email protected] and request a “money back” or inform us of your decision to cancel the respective contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached cancellation form template, but this is not obligatory. To comply with the cancellation deadline, simply send notification of the exercise of your right of cancellation before the end of the cancellation period. Your right of cancellation expires prematurely if the service has been provided in full and the performance of the service has only begun after you, as the consumer, have given your express consent and at the same time confirmed your knowledge that you will lose your right of cancellation after the contract has been fully performed. Consequences of revocation

If you terminate this agreement, we shall reimburse all payments we have received from you without delay and at the latest within fourteen days from the day on which we receive notification of your termination of this agreement. For this reimbursement, we will use the same means of payment that you used for the original transaction; in no case will any fee be charged for this reimbursement. If you have requested the commencement of services during the cancellation period, you must pay a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of cancellation in relation to this contract compared to the total scope of the services provided for in the contract.

Model cancellation form:

(If you wish to cancel the contract, please complete this form and send it to us).


BUZZ Ltd, Andrea Tselepou, 8, KARABELLA COURT, Flat/Office 5, 8010, Paphos, Cyprus, [email protected]

I/we () hereby revoke the contract concluded by me/us () for the provision of the following service.

Ordered on ()/received on ()Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only in case of paper communication) Date(*) Delete as applicable.

– End of cancellation policy –


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